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Terms And Conditions / Return Policy / Ordering Information

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RETURN POLICY STATEMENT

  • Products purchased directly from Hoover may be returned for credit within 30 days of the date of purchase.
  • Please allow 4-6 weeks for processing of a return.
  • Returned products must be sent postage prepaid to the following address:
            Hoover Returns Center,
            1200 Babbitt Road,
            Euclid, OH 44132
  • Credits are issued via the payment method used for original purchase.
  • Beyond 30 days credits will only be issued when Hoover determines that the return is due to a mistake made on the original order by Hoover.
  • Products sent in to Hoover will not be returned to sender whether credit is issued or not.
  • Shipping charges are not credited.
  • Hoover does not reimburse postage/shipping charges to return product. Products returned “collect” or “COD” will not be accepted.
  • Any other questions, please contact customer service at (330) 499-9499 M-F 8AM – 7PM EST.

    WARRANTY POLICY STATEMENT
    Replacement Parts: 90 days from date of purchase.

    MAKING A PURCHASE
    The Hoover Company accepts VISA, Mastercard, and Discover either on-line or via the mail-in order form. Please note: Credit card purchases will appear on your monthly billing statement as Royal Appliance.

    CREDIT CARD SECURITY
    All of your account and order information, including your mailing addresses, e-mail address and phone number will be encrypted to insure your privacy. You enter this information on a page that uses the Secure Socket Layer (SSL) protocol by default. What that means is that your information is sent to us through a secure connection between you and hoover.com.

    SHIPPING
    Please note: Shipping is to United States physical address only. No P.O. Box or International addresses. We do not offer a regular ground shipping option for shipments made to Alaska and Hawaii.

    SHIPPING AND HANDLING CHARGES
    Please refer to the following table for shipping and handling charges.

      United States Standard Shipping Costs:
      Order Total Shipping Cost
      $0 - $4.99 $2.95
      $5 - $19.99 $4.95
      $20 - $99.99 $7.95
      $100 - $229.99 $13.95
      $230 and up $25.95
      United States 2nd Day Shipping Costs:
      Order Total Shipping Cost
      $0 - $4.99 $8.70
      $5 - $19.99 $10.70
      $20 - $99.99 $13.70
      $100 - $229.99 $19.70
      $230 and up $31.70




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